Guest Services and Lost & Found

Guest Services

You’ll find us in the "Information & Service" building on the Hollywood Boulevard. We're gladly at your disposal for all questions for help and advice.

If you want, you can also reach us by phone: Tel.: +49 (0) 2045 899 899

Height restrictions

Please find below the height restrictions of our attractions at a glance

 Height Restrictions for Attractions (PDF, 495 KB)

Lost & Found

Have you lost or found something? Then you're at the right place at Lost & Found. Should you not notice that you have lost something until you are at home, please fill in the following form and send it us via mail, fax or e-mail.

 Send your report of loss online

 Download form: Report of loss (PDF 101 KB)

Lockers, strollers and wheelchairs

You may rent a locker, stroller (buggy) or a wheelchair directly at the Lost and Found Office.
Please note, that rental fees apply for lockers and strollers. Further, we need a deposit from you, like an identity card or your car keys.