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Monday, March 16, 2020 - 16:40

Dear guests,

We are very pleased with the positive news from the state of NRW. However, an exact date and the conditions under which we will be allowed to reopen are not yet fixed. We are currently in close contact with the local authorities in order to work on an opening as soon and as safely as possible.

The safety of our guests is still our top priority. Therefore it is our greatest endeavour to prepare the park opening with the utmost care. As soon as a definite opening date has been set, we will immediately inform you about it on our website and our social media platforms.

We are in close contact with the responsible authorities. We are also in regular contact with other German leisure and adventure facilities through the Verband Deutscher Freizeitparks und Freizeitunternehmen e.V., or "VDFU" for short. We are pulling together to make it possible to open the park as soon and as safely as possible.

If you had planned to visit us in the coming days, which are now in the closing period, please feel free to visit our website to get more information about tickets and hotel bookings.

We thank you for your understanding and patience, which we appreciate very much in these dynamic times.

 

FAQ

The current resolutions of the Federal Government and the Minister Presidents of the federal states include an extension of the ban on contact until at least 3 May 2020. Movie Park Germany is also affected by this and has to postpone its season opening furthermore. Even though it is currently too early to determine a concrete opening date, our guests can be confident that we will do our best to re-open Movie Park Germany as soon and as safely possible. As soon as a concrete opening date is fixed, we will inform you immediately.

Below you will find our answers to frequently asked questions that have reached us in the last few days. If you have further questions you can reach us best by e-mail at info@moviepark.de. We kindly ask you to count in some waiting time due to the increased volume of queries. We will do our best to answer your questions promptly and to your satisfaction.

 

When does Movie Park Germany open? 

We are currently in close contact with the local authorities to work on an opening as soon and as safely as possible.

The safety of our guests continues to have the highest priority. Therefore it is our greatest endeavour to prepare the park opening with the utmost care. As soon as a definite opening date has been set, we will immediately inform you about it on our website and our social media platforms.

 

What happens to my ticket?

All tickets remain valid. 

Tickets purchased in our online shop with a fixed visit date, which falls within our closing period, remain valid until the end of the 2020 season and can be used freely on any day. The only exceptions to this are the special sales days.

 

Are you in possession of a ticket without a fixed date of visit or a season pass?

No rebooking or postponement is necessary here. You can use your tickets flexibly as soon as we open again. We are currently assuming that the 2020 season will still have a large number of visiting days for you to offer.

Movie Park Germany offers you the possibility to use the tickets and passes also beyond the 2020 season. Thus we offer you the best possible flexibility.

All season pass holders will continue to benefit from 100% Hollywood-like adventures at Movie Park Germany. We still would like to give you the opportunity to use your already purchased season pass fully. This is why we will automatically extend it by the number of days that have to be skipped. Therefore, even after the winter break, you can still make up for all the days you missed in 2020 in the new 2021 season.

We will postpone the pre-opening of the season pass to the days immediately before the park opens and inform you in time.

We will extend all discount coupons on the market until the end of the season, regardless of the communicated redemption period.

I have booked a stay or hotel package through Movie Park Holidays. Can I cancel or postpone my stay?

Deviating from our general terms and conditions, it is also possible to rebook free of charge up to three days before arrival. All guests who have a booking with arrival on a closed day will be contacted by us and we will be happy to help you individually with the replanning and rebooking of your trip. 

We kindly ask for your understanding that Movie Park Germany will consider your date of arrival when working through the requests and will start with the early arrival periods first. All guests arriving at a later point of time are kindly asked to have a little patience until they are notified individually. We will take care of your booking as soon as possible.

If you have any further questions, please contact us by e-mail info@movieparkholidays.de.

 

I have booked a stay through a third party, e.g. a tour operator, how can I change this?

Please contact your tour operator directly.

 

Can I cancel or postpone my group arrangement or school trip?

Here too, we offer you a flexible solution. Group reservations can be rescheduled or cancelled free of charge up to one day before arrival.