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Monday, March 16, 2020 - 16:40

Dear guests,

Following the decision by the state of NRW, there will be a large-scale restriction of public life as of today. Movie Park Germany is also affected by this. Due to the current situation, the local authorities have now decided that the park must postpone its season opening until at least April 19. For organizational reasons, Movie Park Germany is therefore currently planning to open its doors on 24 April.

Also with regard to the further development of the dynamic situation, Movie Park Germany reserves the right to adjust the previously published opening hours calendar for the 2020 season after a possible park opening and to optimize it according to demand.

We can understand this decision very well. It is important that we, as one of the largest theme parks in Germany, fully support this choice. The safety and well-being of our visitors and employees is always our highest priority. Movie Park Germany is in close contact with the local authorities, which are in direct contact with the state of NRW. We are currently working on a catalogue of measures to be prepared in the best possible way for the upcoming park opening. It is our aim to ensure that our guests will continue to enjoy a carefree stay in the future. In general, the park also follows the hygiene guidelines of the WHO and the Robert Koch Institute.

In order to deal with the current situation and to offer as much safety as possible for an upcoming park opening, Movie Park Germany will intensify its hygiene measures. All employees have been sensitized about COVID-19 and will continue to receive detailed training in their specialist areas and in dealing with visitors. This applies both to the food and beverage sector as well as to all operational activities.

The park is also in direct contact with the organizers of special events that were supposed to take place at Movie Park Germany in the following weeks. We will announce a replacement date as soon as possible.

To offer our visitors and you the greatest possible flexibility and planning security for your trip, Movie Park Germany has decided to extend the current cancellation conditions and rebooking periods at its partner hotels in view of the current situation. Guests can rebook their stay in our partner hotels free of charge up to three days before arrival.

All tickets for a visit to Movie Park Germany remain valid. If the visit date falls within the closing period (before April 24, 2020), there is the possibility of a free rebooking.

Further information can be found at www.moviepark.de

We hope to welcome you back to our park as soon as possible and will keep you informed.

 

Your Movie Park Germany Team

 

FAQ

 

Below you will find our answers to frequently asked questions that have reached us in the last few days. If you have further questions you can reach us best by e-mail at info@moviepark.de. We kindly ask you to count in some waiting time due to the increased volume of queries. We will do our best to answer your questions promptly and to your satisfaction.

 

When does Movie Park Germany open? 

The current decree of the NRW state government includes the closure of recreational facilities and thus also addresses Movie Park Germany. As a result, the park will remain closed until at least April 19, 2020. Currently, we are planning to open on April 24, 2020, always depending on the decision of the NRW state government.

 

What happens to my ticket?

All tickets remain valid. 

Tickets purchased in our online shop with a fixed visit date, which falls within our closing period, remain valid until the end of the 2020 season and can be used freely on any day. The only exceptions to this are the special sales days.

 

Are you in possession of a ticket without a fixed date of visit or a season pass?

No rebooking or postponement is necessary here. You can use your tickets flexibly as soon as we open again. We are currently assuming that the 2020 season will still have a large number of visiting days for you to offer.

Should Movie Park Germany, contrary to expectations, have to close beyond April 24, 2020, there will be the possibility to use the tickets and passes beyond the 2020 season. In this way, we can offer you the best possible flexibility. 

All season pass holders will continue to benefit from 100% Hollywood-like adventures at Movie Park Germany. We still would like to give you the opportunity to use your already purchased season pass fully. This is why we will automatically extend it by the number of days that have to be skipped. Therefore, even after the winter break, you can still make up for all the days you missed in 2020 in the new 2021 season.

We will postpone the pre-opening of the season pass to the days immediately before the park opens and inform you in time.

We will extend all discount coupons on the market until the end of the season, regardless of the communicated redemption period.



I have booked a stay or hotel package through Movie Park Holidays. Can I cancel or postpone my stay?

Deviating from our general terms and conditions, it is also possible to rebook free of charge up to three days before arrival. All guests who have a booking with arrival before April 24, 2020 will be contacted by us and we will be happy to help you individually with the replanning and rebooking of your trip. 

We kindly ask for your understanding that Movie Park Germany will consider your date of arrival when working through the requests and will start with the early arrival periods first. All guests arriving at a later point of time are kindly asked to have a little patience until they are notified individually. We will take care of your booking as soon as possible.

If you have any further questions, please contact us by e-mail info@movieparkholidays.de.

 

I have booked a stay through a third party, e.g. a tour operator, how can I change this?

Please contact your tour operator directly.

 
Can I cancel or postpone my group arrangement or school trip?

Here too, we offer you a flexible solution. Should your reservation fall on a date before April 24, 2020, you can of course rebook or cancel it free of charge.