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Services
Spots on our services - information for a carefree day in the movies!
Hollywoodstars are used to top-class services and that's why we are always there for you, to give you a hollywood-esque service!
When you bring the little ones along on your movie-tastic family day out, one family member soon becomes the ‘babysitter’. With our ‘Baby Switch’ service, the babysitter can jump straight onto the ride after the rest of the family and try out the roller coaster for themselves. You can find out more about this service and the Baby Switch Pass at the Visitor Welcome Center. There are also baby changing units available at all of our toilet facilities in the park.
Our professional first aid team is permanently on site and at your service at all times. The First Aid Station is located in Nickland next to the ‘Avatar Air Glider’ attraction and is open throughout the park opening hours. Important: Please note that we are not able to issue any medication at our First Aid Station.
Our Lost Property Office is located on our Hollywood Boulevard, near the entrance, and is open throughout the park opening hours. Here, you can rent lockers, pushchairs and wheelchairs and, with a little luck, get reunited with your lost items. If you don’t realise you’ve lost something until you get home after your exciting day of filming, please send us a completed lost property report with all the necessary details.
To ensure that all of our guests can enjoy a day of Hollywood glamour here at our theme park, we’ve put together some useful information that you can read here.
Got any questions, suggestions or criticism? Then drop by our Visitor Service, located in our Visitor Welcome Center right by the fountain, where we will be happy to answer any questions and provide any advice you need.
If you’d like to add a little cash to your production budget, there are three ATMs available at various locations in the park: One ATM is located by the park entrance next to the information desk. There’s another in the bank opposite Subway. The third ATM is located in the NICK Shop (right by the entrance to Nickland) next to the ticket office.
Just like films and series have an age rating, for safety reasons, some of our attractions have certain height or age restrictions. That’s why there are TÜV safety regulations in place for all of our attractions specifiying a minimum height and, in some cases, a minimum age. We’ve put together an overview to help you plan your visit to our theme park perfectly.
Apart from the pups of PAW Patrol, dogs are not permitted in the park*. Unfortunately, we are not currently able to look after your furry film star.
*Excluding trained support dogs with the corresponding verification. Please note: Dogs must be kept on a lead at all times and may not be taken onto the attractions or into shows.
If you’re travelling by car, you can use Movie Park’s own car park for a fee of EUR 8.
You can buy your car park tickets online, at the ticket office or Visitor Welcome Center and from various machines. The ticket machines are located by the main entrance and in the exit area of the two main car parks. There is no ticket machine in our field car park.
To dodge the queues at the ticket office, we recommend ordering your parking ticket directly in our online shop.
Are your bags in the way while filming action scenes or have you shopped too much like the Hollywood stars? To store your backpacks and bags, you can rent a locker directly in our lost and found office. If there is more demand, we have additional lockers for you in our bank at the end of Hollywood Boulevard.
The service fee for a locker is €5,00 plus €5,00 deposit. Lockers are only rented out on a daily basis. Lockers that are still locked will be emptied by us after the park closes. Please understand that the number of our lockers is limited and that they may no longer be available in case of high visitor numbers. Reservations are unfortunately not possible.
Shop like a VIP in Hollywood! Found the perfect souvenir in one of our shops but don’t feel like carrying a bunch of shopping bags around? No problem! Just use our free VIP Service. Enjoy some stress-free shopping and then collect your purchases from our central Department Store at the end of the day. So you can head home relaxed, with plenty of movie-tastic memories and shopping bags full of Hollywood glamour.
In addition to cash, all of our ticket offices and restaurants and shops also accept card payments (EC card with PIN, as well as the credit cards VISA, MasterCard, American Express and Diners Club). Visitors can also pay via Google Pay and Apple Pay. Please note that our mobile stands can only accept cash payments.
