If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have the right to withdraw your order according to the following provisions.
Please note: there is no right of withdrawal based on the regulations on distance contracts according to § 312g Abs. 2 Nr. 9 of German Civil Code (BGB) relating to the provision of services in connection with leisure activities if the service is to be provided on a specific date or within a specific period.
Admission Tickets and Vouchers purchased online that are valid for a specific date or specific period (i.e. Day tickets, Season Passes, Package-Tickets) are therefore not covered by the right of withdrawal.
You can withdraw your contractual declaration within 14 days without giving reasons. The withdrawal period begins for services on the date of the conclusion of the contract and for products on the date you or any third party who was appointed by you and who is not the carrier, took possession of the product.
To exercise your right of withdrawal, you must inform us
MOVIE PARK Germany GmbH
Warner Allee 1
D - 46244 Bottrop
Fax: 02045 899 712
of your decision to withdraw from this contract by sending a clear declaration (e.g. a letter sent by post, fax or email). You may use the attached standard withdrawal form but are not obliged to do so.
To meet the withdrawal deadline, it is sufficient to send the withdrawal declaration in time before the cancellation period expires.
In the event of an effective withdrawal, we will refund all payments that we have received from you, including shipping costs (except for additional costs incurred if you selected a shipping method other than the cheapest standard delivery option that we offer), without undue delay, no later than fourteen days from the date of receipt of your notice of withdrawal. We will use the same payment method for the refund that you used for the original transaction, unless something else have explicitly agreed with you; under no circumstances will you be charged with a fee for the refund.
In case of withdrawal of the purchase, we will invalidate the Voucher-QR-code.
If you required that the provision of services to begin during the withdrawal period, you are obliged to pay us an appropriate amount that corresponds to the services already provided up to the point in time you informed us that you exercise your cancellation right with respect to this contract in comparison to the full extent of services provided for in the contract.