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NLWe do our best to make your stay a great experience. Find out all about our services from A as in ATM to Z as in Zone for Dogs.
Our service for parents with babies and small children. When you visit the Park with a baby or small child, it's not always possible to visit an attraction together since one parent or the other has to take care of the child. To make sure you don't have to go through the waiting time twice, we offer "Baby Switch".
Our well-trained first aid team is permanently on site and available to help you at all times.
The first aid station is located in Nickland next to the "Avatar Air Glider" attraction and is manned continuously during the Park's opening hours.
Please note: The first aid station is not able to hand out any medication.
The Lost and Found is located directly at the beginning of Hollywood Boulevard and is open from the time the Park opens until it closes.
If you first notice you've lost something once you've returned home, please complete a loss form with all the necessary information and send it to us.
To help our guests with disabilities have an unforgettable visit, we offer this helpful information for download.
Do you have any questions, suggestions or critique? Then we would be glad to have you visit us at the Guest Service on Hollywood Boulevard. Here we are at your service to provide any help or advice you may need..
You can also reach us by telephone: Tel.: +49 (0) 2045 899 899
We have two ATM machines at the Park that can provide you with cash.
One ATM machine is located in the NICK Shop (NICKLAND). It is right next to the cash register; it's no problem to get cash. Another is located at the bank, across from Subway.
Some attractions can only be used by visitors who have a minimum height and/or are at least a certain age. For every attraction, there is therefore a minimum height requirement, determined by the TÜV technical inspection agency, and in some cases also an age restriction.
Dogs are not permitted in the park*. We do not offer a pet care at this time.
*Except trained service dogs with appropriate proof. Please note: The dog must be kept on a leash at all times and may not enter our attractions and shows.
You forgot the stroller/pram or your child is tired of walking?
In this case, you can borrow a stroller/pram at our Lost and Found.
If you come by car, you can use the Park's own car park for a fee of €7.
The ticket for parking can be purchased at the ticket counter or from the ticket machine directly at the main entrance.
In order to avoid waiting times at the box office, you can order your parking ticket in our online shop at a lower price.
If you'd like to store any backpacks or bags, you have the opportunity to rent a locker. Some of the lockers are located at the Lost and Found; if there's greater demand, our bank at the end of Hollywood Boulevard also has some lockers.
Go shopping like a V.I.P. in Hollywood! You've made a lovely purchase at one of our shops – but you don't really feel like carrying any bags around? No problem! Just use our V.I.P. service, free of charge. Relax while you shop, then pick up your purchases at the end of the day at a central location.
In addition to cash, we also accept card payment at the ticket office as well as at all our restaurants and shops (EC card with PIN as well as credit cards VISA, MasterCard, American Express and Diners Club. Also you are able to pay via Google Pay and Apple Pay). Please note that only cash can be used to pay at our mobile stands.